Frequently Asked Questions

Everything you need to know about bringing Orange Market craftsmanship to your table.

How do you ensure fragile items don't break during shipping?

We use eco-friendly high-density foam and double-walled corrugated boxes to ensure your ceramics and glassware arrive in perfect condition. Every order is insured against transit damage.

Is Orange Market tableware dishwasher and microwave safe?

Most of our stoneware and porcelain collections are both microwave and dishwasher safe. However, items with gold or silver metallic rims should be hand-washed and never microwaved.

What is your return policy for home decor and dinnerware?

We offer a 30-day return window for all unused items in their original packaging. If an item arrives damaged, please contact our support team within 48 hours for a free replacement.

Do you offer international shipping?

Yes, we ship our tableware worldwide. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.

Are the glazes used on your ceramics lead-free?

Absolutely. All Orange Market Tableware products are made with non-toxic, lead-free, and cadmium-free glazes, making them 100% food safe.

Can I purchase individual pieces instead of a full set?

While we specialize in curated sets, many of our most popular plates, bowls, and mugs are available for individual purchase under the 'Open Stock' section of our website.